Legal

Delete your Kedge Health account

Kedge Health · Effective 31 July 2026

You can ask us to delete your Kedge Health account and the information held in it at any time. This page explains exactly how, what gets deleted, and the one situation where some information has to be kept.

How to request deletion

Email privacy@kedgehealth.com with the subject line “Delete my account”.
Include your full name and date of birth, so we can find the right record and be sure it is yours. If you registered with an email address or phone number, include that too.
We will reply to confirm we have received the request, and tell you what will be deleted and what (if anything) must be kept.
Deletion is completed within 30 days of us confirming your identity.

You do not need an account, an app, or a login to make this request. An email is enough.

What is deleted

Your account and the access token linked to it.
Your screening answers and the recommendations generated from them.
Your contact details (name, date of birth, MCP number, phone, email).
Your entry on the Kedge Health waitlist, if you joined it.

What may have to be kept, and why

If you have attended a Kedge Health clinic and information about you has become part of a clinical record, we may be required to keep that record even after you ask us to delete your account. This is not our preference; it is a professional and legal obligation under Newfoundland and Labrador’s Personal Health Information Act and the record-keeping requirements that apply to physicians in this province.

Where that applies, we will tell you plainly what is being kept, why, and for how long, and we will delete it once that period ends. Nothing kept for this reason is used for anything other than meeting that obligation.

We also keep a record that you gave consent and a record that you withdrew it, because deleting those would destroy the evidence that your wishes were followed. That record contains no health information.

If you have never attended a clinic — for example you only used the app, or only joined the waitlist — none of this applies, and everything is deleted.

Questions

Email privacy@kedgehealth.com, or write to us at PO Box 29101 Torbay Rd RPO, St. John's, NL A1A 5B5.

You can also contact the Office of the Information and Privacy Commissioner for Newfoundland and Labrador (oipc.nl.ca) if you believe your privacy rights have not been respected.